How to contact the person who raised the case

Before you start

• The contact button is only available when you are working on a case as the case manager, it's not available via the case search
• It will only be present if there is an email address associated with the case

Steps

1. Open the case.
2. In the case actions, click "Contact".
   

3. Enter the message you'd like to send to the person who raised the case.
   

4. Press "Submit question".

Result

• A public note with a copy of the message is added to the case history
• The person who raised the case is sent an email with a link to view and respond to the message. This email uses the "Question for citizen" email template

Further Reading

See Contact for a full description of the contact process.