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How to set the user groups that can view the case details in search results

This guide will show you how set which groups of users can use the "View details" button in case search results.

Before you start

  • User groups are set up in your case configuration
  • Case configuration is normally only available to staff members with administrator access

Steps to configure the user group

  1. Find your case type in the list and press "Configure".
    List of Case Types
  2. Open the "Groups" section.
    Groups Config
  3. In the "Enquiry Groups" field, enter the name of the user groups that should have access to the "View details" button when a case appears in search results. Group names should be separated by semicolons.
    Enquiry Groups
  4. Save your changes.

Further Reading

The Case Search Results article describes in more detail what users are able to see and do with search results.

Last modified on 30 April 2026