This guide will show you how view the emails that have been sent to and from a case.
Before you start
- Emails can be accessed from the case search or when you are working on a case as the case manager
Steps to view an email
- Open the case.
- Open the Emails tab to see a list of the current emails.
![Emails Tab]()
- Press the "View" link next to an email to read it.
Last modified on 30 April 2026
