How to update contact details

Before you start

• Contact details can be updated from the case search or when you are working on a case as the case manager

Steps to update contact details

1. Open the case.
2. On the Case details tab, click the link next to the field you'd like to update.
   

3. Enter the new details.
   

4. Press "Submit change". A public note is added to the case history showing the new and previous values.

Result

• Updates may send an email to the case manager and user who raised the case
• A public note is added to the case history showing the new and previous values