How to view, add or delete an attachment

Before you start

• Attachments can only be changed when you are working on a case as the case manager
• Accessing a case from the search, attachments can only be viewed

Steps to add an attachment

1. Open the case.
2. Open the Attachments tab to see a list of the current attachments.
   

3. To add a new attachment press the "Add an attachment" button.
   
   
   Then upload your file.
   

4. To remove an attachment, press "Delete" in the Actions column.
   

Result

• Adding or removing attachments adds a private note to the case history which includes the name of the uploaded/deleted file