How to set the user groups a case can be reassigned to

Before you start

• User groups are set up in your case configuration
• Case configuration is normally only available to staff members with administrator access

Steps to configure case reassign groups

1. Find your case type in the list and press "Configure".
   

2. Open the "Groups" section.
   

3. Enter the names of the groups cases of this type could be manually reassigned to in the "Reassignment Groups" field. Group names should be separated by semicolons.
   

4. Save your changes.

Result

Your chosen groups will appear in the drop-down when reassigning the case.